Intellipop LLC Last updated: August 21, 2026
This policy explains what information we collect, why we collect it, who we share it with, and what you can do about it. It covers your Intellipop internet service, Intellipop Mobile, our customer support, our billing, and this website. If you have a question about anything here, call or text 801-851-1770. A real person answers.
The short version
- We collect what we need to sell you service, install it, keep it working, bill you, and support you. That is a real list and it is written out in full below: your name, address, email, phone, billing records, the addresses assigned to your connection, and your support history.
- None of it is sold. We do not sell, rent or trade your personal information or your internet activity. Not to anyone, for money or for anything else. We do give some of it to the companies that have to touch it to deliver your service, which is spelled out in full below.
- We do not look inside your internet traffic. Our monitoring looks at traffic flow records: which addresses exchanged traffic, how much, and when. We do not use deep packet inspection.
- We run our own DNS resolvers and they do not filter, block, or redirect anything. We do not monetize your DNS lookups.
- We do not use information about how you use your internet service to build advertising profiles or to target ads at you, and we do not give it to anyone else for that purpose.
- Where you buy service on somebody else’s fiber, we have to give that network operator enough information to build and maintain your connection. We say exactly what and why below.
- You can tell us to stop texting you, correct your information, or ask what we have. How to do it is at the bottom.
The rest of this page is the long version.
Who we are, and what this covers
Intellipop LLC provides fixed internet access service in Utah, Texas, Georgia, Idaho and Wyoming, is launching in New Mexico and Minnesota, and sells Intellipop Mobile as an add-on to that service. Our mailing address is 1548 W American Way, Unit H, Payson, UT 84651. This policy applies the same way in every market, including the ones taking pre-orders.
This policy covers all of it: our internet service, Intellipop Mobile, our billing and account systems, our support channels, and intellipop.com. It replaces the earlier version of this policy, which covered only the website.
On most of our networks, we are not the company that owns the line to your home. In most of the cities we serve, the fiber, the fiber modem in your home, and the neighborhood electronics belong to a network operator, and we provide the internet service that rides on it. That split matters for privacy, because it means some information about your connection lives with them and not with us, and some has to travel between us. There is a section on that below. In Santaquin, Genola and Rocky Ridge we own the fixed wireless network end to end.
What we collect
Information you give us
- Contact and identity: your name, service address, email address and phone number.
- What you asked for: the plan you picked, add-ons such as Managed Wi-Fi, a static IP address or an Intellipop Mobile line, any promo or referral code you entered, and how you heard about us if you told us.
- Text message preferences: whether you opted in to service texts, marketing texts, or both.
- Support conversations: what you tell us when you call, text, email or open a ticket, and our notes about it.
- Address checks: when you type an address into our availability checker, we send it to Google’s address lookup service to turn it into a standard address, and we check it against our list of addresses that our networks can serve. This happens whether or not you go on to sign up.
We do not collect payment card details on our website or in our signup form. You enter a payment method directly into the customer portal, which our billing platform and our payment processor operate between them. Our staff can see the last four digits of a card and whether a payment succeeded or failed. We cannot see a full card number.
Information created by using the service
- Account and service records: your plan, speed tier, install date, appointments, equipment assigned to you, service changes, suspensions, and the history of your account.
- Billing records: invoices, payments, credits, promo and referral activity, and non-payment history.
- Network records: the IP address assigned to your connection and when, the MAC address and identifiers of the fiber modem or radio serving your address, connection status, and traffic flow records. Flow records mean which internet addresses exchanged traffic with your connection, how much, and when. They do not contain the contents of your traffic. We assign IPv4 addresses today. IPv6 is not deployed to customer connections.
- Line health data: on some networks the operator’s system reports optical signal levels, error counts, alarms, and the addresses currently leased to devices on your connection. We read this when diagnosing a problem with your line.
- Connection quality measurements: on our fixed wireless network we measure how well each connection is performing so we can spot a line that is degrading before you have to call us. These measure how your connection is behaving. They do not involve looking at what your traffic is.
- Support and messaging records: calls, texts and their delivery status, and tickets. Support calls may be recorded.
Information collected on this website
- Standard web request data: IP address, browser and device type, pages viewed, and the page that sent you to us.
- Analytics and advertising measurement. We use Google’s analytics and advertising measurement tools to see how people find us and whether our advertising is working, which includes recording that a signup happened and what it was worth. This activity is shared with Google under Google’s terms. We do not send Google your name, email address, phone number or service address.
- Apart from Google’s own analytics and advertising measurement described above, we run no other advertising or data-broker tags. None.
The limits of what we collect
Everything above is real and we hold it. Being clear about what we do collect is the point of this section, so here is the boundary on the other side.
- We do not inspect the contents of your internet traffic. No deep packet inspection, for any purpose, including advertising. Our monitoring works on flow records and connection quality measurements, described above.
- We do not build a browsing history for you. Our DNS resolvers answer your lookups so your devices can find things. We do not assemble that into a profile of where you go, we do not use it for advertising, and we do not sell or monetize it.
- We do not collect biometric data, precise location beyond your service address, or the contents of files on your devices.
- We do not knowingly collect information from children under 13.
How we use it
- To check whether we can serve your address and to sell you service.
- To order, schedule and complete your installation, which on most networks means handing the necessary details to the network operator.
- To run the service: assign addresses, provision equipment, watch for outages, diagnose faults, and fix them.
- To protect the network: detect and stop denial-of-service attacks, spot compromised equipment, and act on abuse reported to us.
- To bill you and collect payment, and to work out, collect and remit any taxes and regulatory fees that apply. Internet access service is not taxed, but an Intellipop Mobile line can carry applicable taxes and regulatory fees, which appear on your bill and which we pass through.
- To support you, including looking up your line when you call.
- To send you service messages about outages, maintenance, appointments and your account.
- To send you marketing messages if you asked for them, and to stop the moment you say stop.
- To measure our own advertising, in the limited way described above.
- To meet legal obligations and respond to lawful requests.
- To understand our own business in aggregate, using figures that do not identify anyone.
We do not use information about how you use your internet service for advertising, and we do not use it to build a profile of you. The website measurement described above is about how people find our site, not about what you do with your connection once you are a customer.
Information about your service
Some of what we hold is not information you handed us. It is information that exists because you are a customer: what you bought, what your connection did, when you called us. That category deserves its own commitment, so here it is.
We treat information about your account and your use of the service as confidential. We use it to provide your service, support it, bill it, protect the network, and meet our legal obligations. We do not sell it. We do not trade it. We do not hand it to anyone outside the list in the sharing section below, and we do not use it to market unrelated products to you.
That applies to your internet service and to your Intellipop Mobile line alike.
What we never do
Stated plainly because these are the things people actually worry about with an internet provider.
- We do not sell, rent or trade your personal information. Not your name, not your address, not your email, not your phone number, not your billing history, and not your internet activity. Not for money, and not in exchange for anything else.
- We do not sell, rent or trade your internet activity or DNS lookups to advertisers, data brokers, list brokers, lead-generation companies, or anybody else.
- We do not modify your internet traffic to insert ads, tracking, or supercookies.
- We do not redirect failed DNS lookups to a search or advertising page. A bad lookup returns the error your device expects.
- We do not read the contents of your internet traffic, including your email, your messages, and the files on your devices. The obvious exception is what you send our support team, because somebody has to read it to help you.
- We do not require you to give up privacy to get a lower price. We do not offer a discount in exchange for permission to use your data, and we do not charge more to opt out of anything.
One word we are deliberately not using, because we would rather explain it than be caught on it. You will notice we say we do not sell, rent or trade your information, and not that we never “share” it. That is on purpose. We do give your information to companies that have to handle it to deliver your service: the operator of the network your line runs on, the platform that bills you, the processor that takes your payment, the carriers that deliver our texts. That is not a loophole and it is not buried. It is the whole of the next section, listed by category, with what each one gets and why, including the one case that works differently. What we do not do is treat your information as an asset to be sold, rented or traded to anyone.
Who we share it with, and why
We share what is necessary, with the categories below, and nowhere else.
Network operators
In most of the cities we serve, the physical network belongs to somebody else. To order and keep your service running, the network operator that serves your address receives your name, service address, contact details, the plan and speed you bought, install scheduling information, and the technical identifiers of the equipment at your address. They need it to build the drop, install the fiber modem, provision your line, and dispatch a technician. The operator also sends us information back: whether your line is up, signal quality, alarms, and which of our customers a given outage affects.
The operator that serves your address has its own privacy practices for the information it holds about your line, and those are theirs rather than ours. If you want to know who serves your address, ask us and we will tell you.
Service providers who work for us
We use outside companies to run parts of the business. Each gets only what it needs to do its job, and we do not permit them to use your information for their own purposes. The one place that works differently is website analytics and advertising measurement, where the information described in the website section above is handled by Google under Google’s own terms rather than only under ours. We would rather say that plainly than let it hide inside a blanket promise. By category:
- Billing and account platform, which holds your account of record.
- Payment processing, which handles your card or bank details.
- Fixed wireless billing and network management, a separate system that serves our Santaquin, Genola and Rocky Ridge customers.
- Connection quality monitoring, which we spell out because information does leave our network to reach it. On our fixed wireless network, measurements of how your connection is performing are sent to the provider of that service, tied to the address assigned to your connection. What does not go is any part of the contents of your traffic, and no name, street address, email or phone number.
- Voice and text messaging carriers, which deliver our calls and texts.
- Cloud hosting and workflow automation, which run our internal systems.
- Business software we use to run the company, which holds customer records our team works with day to day.
- Advertising and analytics platforms, on the limited basis described in the website section.
- Network security and attack mitigation, which sees traffic during an attack.
We describe these by what they do rather than by company name, so that this policy stays accurate when we change a vendor. If you want to know who a particular one is, ask us and we will tell you.
Legal process and safety
We disclose customer information when the law requires it or clearly allows it: a subpoena, court order, warrant, or other valid legal process, and where necessary to protect people or property from harm, or to investigate fraud or abuse of the network. Legal requests go to subpoenacompliancerequests@intellipop.co.
We do not hand over customer information because somebody asked nicely. A request to identify a subscriber gets valid legal process or it gets declined. There is one narrow exception, and we would rather name it than have you find it: where there is an emergency involving a risk of death or serious physical injury, the law permits us to act without waiting, and we would.
Business transfer
If Intellipop is sold, merged, or transfers a group of customers to another provider, customer information moves with the business. We would tell you before your information becomes subject to a different privacy policy.
Aggregate and de-identified information
We use and publish counts and aggregates that do not identify anyone, including the coverage and subscription data we are required to report to the FCC. Our public referral leaderboard shows a referral code, city and state, and never a name.
How long we keep it
While you are a customer, we keep your account information. That is the honest general rule: your account, billing, service and support records exist for as long as you have service with us, because we need them to run that service.
A few things are shorter, and one of them is worth explaining properly.
Records of which device held which address are short-lived, and not because we set a timer. Addresses on our network are handed out from a pool and reused. A record stays in the system until the pool cycles past it, which in practice is roughly one to two weeks. It is not a retention policy and we are not going to dress it up as one: it depends on how busy the network has been. If it has been busy, the records turn over faster. We are telling you the mechanism rather than a number we do not enforce.
When you leave, we keep what we are required to keep and what we need to close out the relationship: billing and tax records, records relevant to a dispute, and anything under a legal hold. Federal rules separately require us to keep an archive of our Broadband Facts labels and records of how we displayed them. We delete what we are not required to keep.
Text messages
We send two kinds of text message and they are separate choices.
- Service texts. Outage alerts, scheduled maintenance notices, install appointment reminders and support replies. This box is checked by default at signup because these are the messages people need.
- Marketing texts. Occasional notes about new plans and promotions. This box is unchecked by default. You get these only if you choose them.
Message and data rates may apply. Reply STOP to any message to stop, or HELP for help. STOP stops everything, including service texts. You can also call or text us at 801-851-1770 and ask.
Two things worth saying plainly. The only texts that go out automatically without a person deciding to send them are the confirmation when you ask to be told about an outage, and the message telling you that outage is fixed. Every other text to a group of customers is written and sent by a person. And if you ask on our outage page to be told when a specific outage is fixed, we keep your number for that purpose and use it for that.
Cookies and website tracking
intellipop.com uses cookies and similar technologies for the site to work, to remember what you were doing during a signup, and for the analytics and advertising measurement described above. Your browser can block or delete cookies. Blocking them may break parts of the signup form.
Beyond Google’s analytics and advertising measurement, we run no other advertising cookies and no third-party advertising network on this site.
Your choices
- Stop marketing. Reply STOP to a text, use the unsubscribe link in any marketing email, or call or text 801-851-1770. This never affects your service or your price.
- Ask what we have. Email support@intellipop.co and we will tell you what information we hold about your account.
- Correct it. Tell us and we will fix it.
- Ask us to delete it. We will delete what we are not required to keep. Account and billing records generally have to stay for a period after you leave.
- Get a public IP address. Some connections sit behind carrier-grade NAT by default, which means several customers share one public address. Call or text 801-851-1770 and ask and we will move you to your own. You do not need to explain why.
We do not charge for any of this and we do not treat you differently for asking.
Where you live
Some states give residents specific privacy rights, and those rights depend on the size of the company and how much data it handles. Based on our size, most of the comprehensive state privacy statutes across our footprint do not currently apply to Intellipop. We are telling you that plainly rather than copying rights language that would not be enforceable against us.
What does apply, everywhere we operate:
- We follow the data breach notification law of your state. If a breach affects your personal information, we notify you and the regulators your state requires, in the time your state requires.
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Minnesota. Minnesota law places specific limits on what an internet service provider may disclose about a subscriber.
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The rights listed under “Your choices” above are available to every customer in every state, whether or not a statute requires it.
If a state privacy law starts to apply to us, we will update this policy and honor the rights it creates.
How we protect information
Access to customer information is limited to employees and contractors who need it for their job, and systems that hold customer data require authentication. We monitor our network for attacks, outages and compromised equipment, and we act to stop attacks when they happen.
We verify who you are before we discuss your account. That applies on the phone, over text, and in any self-service tool we offer.
Where support calls are recorded, access to those recordings is limited to staff who need it and we handle them securely.
No system is perfectly secure, and we will not pretend otherwise. If a breach affects your information, we will tell you.
Children
Our services are sold to adults. We do not knowingly collect personal information from children under 13. If you believe a child gave us information, contact us and we will delete it.
Changes to this policy
We update this policy when our practices change. The date at the top tells you when it last changed. Changes apply going forward, not retroactively.
Contact
- Privacy questions: support@intellipop.co, or call or text 801-851-1770.
- Legal process (subpoenas, court orders, warrants): subpoenacompliancerequests@intellipop.co
- Mail: Intellipop LLC, ATTN: Legal Compliance, 1548 W American Way, Unit H, Payson, UT 84651
Related policies: Terms of Service · Acceptable Use Policy · Service Level Agreement · Managed Wi-Fi Terms
