Network Management Disclosure

Fixed Broadband Consumer Disclosure Intellipop, LLC · Last updated: August 21, 2026

This page is Intellipop’s disclosure under the Federal Communications Commission’s transparency rule, 47 CFR 8.1(a). It covers every residential and business internet plan we sell, in every market we serve or are building, plus the Intellipop Mobile add-on. If something here is unclear, call or text 801-851-1770. A real person answers.

The short version

For Intellipop home internet, on every network and in every market:

• We do not block lawful content, applications, services, or devices.
• We do not throttle. Your speed does not drop because of what you are doing, or because of how much data you have used.
• We do not sell fast lanes. No company pays us to move its traffic ahead of yours, and we do not favor traffic from any business we are affiliated with.
• We do not have data caps and we do not charge by the gigabyte.
• Residential service has no contract and no early termination fee.

The rest of this page is the long version of those five statements, plus the parts the FCC requires us to spell out.

Intellipop Mobile is a separate thing and it works differently. It is an optional add-on to home internet, it runs on a nationwide mobile carrier’s network rather than on ours, and it does have a premium-data amount after which speeds can be reduced during congestion. That is set out in its own section below. Nothing in that section applies to your home internet.

Where we provide service, and who owns the line

Two different things are true depending on your address, and the difference changes who controls what.

In most of our markets, we are your internet provider on somebody else’s fiber. These are open-access networks: the fiber to your home, the fiber modem in it, and the electronics in the neighborhood belong to the network operator that serves your address, not to us. We provide the internet service that rides on it, which means the routing, the internet connection to the rest of the world, your IP address, your account, and your support.

In three Utah towns the network is ours. Santaquin, Genola and Rocky Ridge are served by Intellipop fixed wireless, which we build and operate ourselves. No other network operator is involved, so in those three towns everything on this page is ours from the radio to the internet. This is the one place where physical capacity management is our decision rather than somebody else’s.

About the pre-order markets, plainly. In Willmar, Los Alamos and White Rock the network is still being built. You cannot get service at those addresses today. We are taking pre-orders so that people who want service can get in line before the build reaches them, and so we know where the demand is. If you pre-order, you are reserving a place, not starting service. We will tell you when your address can actually be connected. Everything else on this page describes the service as it works once you are connected.

We spell out who owns what because it matters for the rest of this page. Where a practice belongs to the network operator rather than to us, we say so instead of claiming credit for it or hiding behind it. If you want to know who operates the network at your address, ask us and we will tell you.

Network management practices: home internet

Everything in this section describes Intellipop home internet. Mobile is covered separately further down.

Blocking

Intellipop does not block or otherwise prevent access to lawful content, applications, services, or non-harmful devices.

We do not filter or block any TCP or UDP ports at the edge of our network. Ports that some providers close by default, including outbound port 25 for mail and the Windows file-sharing ports, are open on our network.

We do act on unlawful activity and on activity that damages the network or other customers. Our Acceptable Use Policy sets out what is prohibited. Enforcement there is account-level (investigation, suspension, or termination), not traffic-level. We do not degrade or selectively slow a customer’s traffic as an enforcement tool.

Throttling

Intellipop does not throttle. We do not degrade or impair access to lawful internet traffic based on content, application, service, user, or the use of a non-harmful device. There is no usage threshold at which your speed is reduced, there is no time of day at which your plan speed changes, and we never apply a lower speed to an account because of how much that account has used.

One thing worth saying out loud, because it is the honest limit of any network. On our fixed wireless network, capacity at a tower is shared, and a tower can fill up. When that happens, the capacity that exists at that moment is divided fairly among the connections using it. That is a full pipe, not a restriction placed on you: nothing has been taken away from your account, nothing is aimed at you, and it ends the moment the tower is no longer full. It is not an exception to the paragraph above. Nothing is applied to you because of your plan, your usage, or what you are doing with your connection. Full detail is under Congestion Management below.

Paid prioritization

Intellipop does not engage in paid prioritization. No content provider, application, or service pays us, in money or anything else, to have its traffic favored over any other traffic.

Affiliated prioritization

Intellipop does not favor the traffic of any affiliate over any other traffic.

Congestion management

On the open-access fiber networks, each customer is provisioned a dedicated connection at the purchased speed. We do not apply usage-based limits, time-of-day limits, or per-application limits. We manage congestion the boring way: by watching how full our internet connections are and buying more capacity before they fill. The physical network between your home and our equipment is run by the network operator that serves your address, and any capacity management on that segment is theirs, under their own policies.

On the Intellipop fixed wireless network in Santaquin, Genola and Rocky Ridge, capacity at a tower is shared between the people connected to it, which is how every wireless technology works. A tower sector can fill up. When one does, the capacity that exists at that moment is divided fairly across the connections using it.

Think of it as a pipe. If more water arrives than a two inch pipe can carry, the pipe is simply full. Nothing has been narrowed and nothing has been taken away from anyone. Fair allocation is how we decide who gets which part of a full pipe, so that the answer is “evenly” rather than “whoever pushes hardest.”

Exactly what that means, and what it does not mean:

• What triggers it. The sector being at capacity, and nothing else. It is a condition of the tower at that moment, not a judgment about you. When the sector is not full, it does nothing at all.
• What it does. It divides the capacity available right then evenly across the connections using that sector, so one heavy session cannot crowd out the neighbors. Video calls, gaming and browsing stay responsive while a large download runs elsewhere on the same tower.
• What it is not tied to. It has no relationship to how much data you have used. There is no monthly threshold, no allowance, and no penalty for heavy use. Someone who used a terabyte last month is treated exactly the same as someone who used a gigabyte.
• What it does not target. It does not single out any application, website, service or device. It works on how much traffic is moving, not on what that traffic is, and it does not read the contents of anything.
• What it does not do. It does not reduce your plan speed, and it does not apply a reduced speed to your account for the rest of the day, the month, or the billing cycle. It ends when the tower is no longer full.

Adding capacity is the real answer to congestion, and it is where the work goes. Fair allocation is what keeps a sector usable in the meantime; it is not a substitute for building more.

We do this on the fixed wireless network only. We do not do it on any fiber network, where each customer has a dedicated connection.

Usage limits

There are none. Home internet has no data cap and no monthly limit. There is no amount of data at which we contact you, slow you down, charge you more, move you to a different plan, or cancel your service. We do not meter your usage against a threshold, because there is no threshold to meter it against.

That is the whole answer. If you want to download every day, all month, every month, that is what the service is for.

One thing we do keep, and would rather say than bury: our Acceptable Use Policy lets us act if something on a connection is actively harming the network or other customers, such as a compromised device sending attack traffic. That is about conduct and harm, not about volume. No usage threshold is attached to it, and we have never used it.

Application-specific behavior

Intellipop does not inhibit or favor any application or class of applications. We do not rate-control specific protocols or protocol ports, and we do not modify protocol fields in ways the protocol standard does not call for.

What we read, and what we do not. Every router on the internet, ours included, reads the destination information attached to a packet in order to send it the right way. That is what routing is, and no network can move traffic without it. Beyond that:

• We do not examine the contents of your traffic.
• We do not use deep packet inspection.
• We do not sort traffic by what it is, and nothing on our network treats a video call differently from a download, a game, or a webpage. Every packet is handled the same way.

Our monitoring works at the flow level, meaning which addresses exchanged traffic, how much of it, and when. It records how much and between whom, never what.

DNS. We run our own DNS resolvers for customers. They do not filter, block, or redirect anything. If you look up an address that does not exist, you get the error your device expects rather than a redirect to a search or advertising page. You are free to use a different DNS provider if you prefer.

Device attachment rules

You can use your own router. Most routers work with our service, and we publish a router guide if you want help choosing one. We do not require you to lease equipment from us, we do not approve or certify devices, and we do not restrict the number of devices you connect inside your home.

On open-access fiber networks, the fiber modem in your home belongs to the network operator, must stay in place, and is not customer-replaceable. On our fixed wireless network, the radio equipment mounted on your home belongs to Intellipop, must stay in place, and is returned or removed when service ends.

Our Terms of Service also require that service to one address stays at that address. You may not retransmit or share your connection with another home, building, or business.

One related point, because it affects what your devices can do rather than which devices you may attach: some connections sit behind carrier-grade NAT, which prevents connections being started from the internet to your home. If you need inbound access, contact support. See IP addresses under Commercial terms below.

Network security

We take these steps to protect the network and our customers:

• We watch for trouble. We monitor traffic patterns for signs of attacks, outages, and customer equipment that has been compromised. This works at the flow level: how much traffic moved, between which addresses, and when. Beyond the destination information any router has to read to forward a packet, we do not look inside your traffic, and we do not use deep packet inspection.
• We act on attacks. When a denial-of-service attack or a similar event is under way, we take steps to contain it. Those steps are aimed at the attack traffic and last only as long as the event. Your ordinary traffic is not affected, and nothing about it changes your plan speed.
• We act on abuse. Reports of abuse coming from our network go to support@intellipop.com and are escalated to our network team.

We do not publish the specific mechanisms we use or the thresholds that set them off. That information would be of use mainly to somebody trying to work around them, and the FCC’s rule expressly allows a provider to withhold information that could reasonably be used to circumvent network security.

Copyright and legal process. Subpoenas, court orders, warrants and other legal process go to subpoenacompliancerequests@intellipop.co. Our designated agent for notices of claimed copyright infringement is named, with a mailing address, phone number and email, in our Acceptable Use Policy. We investigate notices we receive, and a confirmed violation can result in termination of the account.

Intellipop Mobile: an add-on, on somebody else’s radio network

Intellipop Mobile is a phone plan you can add to your Intellipop internet service. It is available to Intellipop internet customers and is added to your plan during signup. It is not sold on its own.

It does not run on the network described above. Mobile service rides on a nationwide mobile carrier’s network. It does not use your home connection, it does not share capacity with your home connection, and nothing about your mobile plan changes your home internet speed or vice versa.

Mobile plans include unlimited data with a premium data amount. Each plan comes with an amount of premium data per billing cycle: that is the portion that runs at full speed. After you use your plan’s premium data, speeds may slow in congested areas for the rest of the billing cycle. Your service does not stop and you are not cut off. The slowdown happens on the mobile carrier’s network, not on ours, it applies only where that network is congested, and it resets at the start of the next billing cycle. You can add more premium data during a cycle for a fee.

Current plans, the premium data included with each, and the refill price are on the Intellipop Mobile page.

This applies to the mobile line only. Your Intellipop home internet has no data cap, no premium data amount, and no usage level at which speeds are reduced.

Performance characteristics

Service description

Intellipop sells fixed broadband internet access. In most of our markets it is delivered over fiber to your home. In Santaquin, Genola and Rocky Ridge it is delivered over fixed wireless using unlicensed spectrum, which is also how the service is reported in our filings to the FCC’s Broadband Data Collection.

All plans are suitable for real-time applications: video calls, live streaming, online gaming, remote work and connected medical or security devices.

Speeds

Our fiber plans are symmetrical, which means your upload speed matches your download speed.

On fixed wireless, upload may be lower than download, depending on the equipment serving your address. Connections on our 60 GHz equipment run full duplex and get gigabit in both directions. Other equipment may not. The typical speeds for your specific plan are on its Broadband Facts label, and if you want to know what serves your address, ask us and we will tell you.

Speeds are measured to the edge of our network. Once traffic leaves our network we do not control it, so a speed test to a distant server, a slow website, or a congested Wi-Fi channel in your home can all produce a lower number than your plan speed.

Latency

Typical latency, measured when the connection is idle:

• Fiber plans: 3 to 5 ms
• Fixed wireless plans (Santaquin, Genola, Rocky Ridge): about 20 ms

Both figures are round-trip time to the edge of our network. Latency to a specific game server or website depends on the path beyond us and will be higher.

What affects your speed that is not our network

Wi-Fi, the age and capability of your devices, the router you use, how many devices are active, the website or service you are connecting to, and the path across the public internet all affect what you actually see. Our Terms of Service describe advertised speeds as estimated throughput from your home to our network, and that is what the numbers on this page and on our labels mean.

On our fixed wireless network, the radio link needs a clear line of sight to the tower. Trees that grow in, new construction, and heavy weather can all reduce performance. If your line of sight changes, tell us and we will look at it.

Other data services

Intellipop Mobile runs on a mobile carrier’s network and does not use or share your home connection’s capacity, so it has no effect on your home internet performance. Managed Wi-Fi is a router product, not a data service.

Internet access is the only data service we provide over your connection. We do not sell a voice service or a video service that shares capacity with it, so there is nothing competing with your internet service for room on the line.

Commercial terms

Price

Every plan’s monthly price, one-time fees, and any separately billed network charge are published on that plan’s Broadband Facts label and on the page for your city. Prices are shown all-in: the number you see is your total.

In a few markets the network is paid for by a separate charge that somebody other than Intellipop bills you. Where that applies, the charge is already included in the all-in price we advertise, and the bill for it comes from the company or the city named below rather than from us:

• UTOPIA Fiber charges a flat network fee of $30 per month, or $38 per month in Bountiful, and UTOPIA bills you for it directly.
• Providence City charges a network charge of $32 per month on 250 Mbps and $38 per month on 1 Gig and 2 Gig, and Providence City bills it on your city utility bill.

Whether either applies at your address, and the exact amount, are on your plan’s Broadband Facts label and on the page for your city. Every other market has no separate network charge at all.

One-time and situational charges

• Installation: free in most markets. Rexburg has a flat $350 installation fee. Jackson installation is free when the run from the outside connection point to your modem is 45 feet or less, and $200 beyond that. The fee that applies to you is on your plan’s label and in the cart before you order.
• Returned payment: $35.
• Reconnection after a declined or returned payment: up to $15.
• Reactivation after a disconnect for non-payment: up to $99.
• Service call where the problem is not our equipment: $65.
• Equipment not returned: replacement cost.

Optional monthly charges

• Managed Wi-Fi router: $12.95 per month, or $17.95 per month if your home needs mesh units. Local taxes and fees apply to this charge. Managed Wi-Fi is not offered on 10 Gig plans.
• Static IP address: $5.00 per month.

Government taxes and fees

No government taxes or fees are applied to your internet service. Local taxes and fees do apply to the Managed Wi-Fi router charge, which is why that charge is listed separately.

Intellipop Mobile is different. Mobile lines may carry applicable taxes and regulatory fees, which are collected along with your bill.

Data allowance

Home internet is unlimited. There is no monthly data allowance, no overage charge, and no charge for additional data on any home internet plan.

Intellipop Mobile plans include unlimited data with a premium data amount per billing cycle, with the effects described in the mobile section above. Amounts and the refill price are on the Intellipop Mobile page.

Contract, cancellation, and early termination

Residential service has no contract term. You are not locked into a length of service, and there is no early termination fee.

You can cancel at any time. Call or text 801-851-1770 and tell us. We do not require a reason, a notice period, or a written letter.

IP addresses

Intellipop operates its own routed network and assigns each connection an IP address. Addresses are dynamic by default, which means the address on your connection can change over time. A static IP address, one that does not change, is a separate optional product and is listed under Optional monthly charges above.

Some connections share an address. Some Intellipop connections are set up behind carrier-grade NAT, which means several customers share one public IPv4 address. For ordinary use, browsing, streaming, video calls, gaming and working from home, you will not notice.

It does matter when something on the internet needs to start a connection to your home. Port forwarding, hosting a game or a server, reaching some security cameras from outside your house, and some remote-access and VPN setups do not work through carrier-grade NAT. If you need inbound access to your connection, contact support and we will go through the options for your line.

IPv4 and IPv6. Customer connections receive IPv4 addresses today. We hold an IPv6 allocation from ARIN, but IPv6 is not yet deployed to customer connections and we are not publishing a date for it.

Privacy

Our Privacy Policy explains what information we collect and how it is used and shared.

What we do with traffic information. Beyond the destination information any router has to read to forward a packet, we do not look inside your traffic. Our monitoring works at the flow level: how much traffic moved, between which addresses, and when.

• We do not store a record of your traffic. There is no log of the sites you visit, the services you use, or what you do online.
• We do not sell your information, and we do not share it with third parties for their own purposes. We do respond to valid legal process, which is covered below.
• We do not use it for anything other than running the network. We do not sell your browsing activity, and we do not use network data for marketing or advertising.

What we do keep. We keep records of which IP address was assigned to which connection, and when. These are kept for roughly one to two weeks. That is not a date we hold ourselves to: the records roll over as new ones are written, so a busy period cycles through them faster than a quiet one. We keep no traffic records behind them.

Support calls may be recorded. Access to recordings is limited to staff who need them, and they are handled securely.

Payment information. Card payments are handled by our payment processor. Our staff can see only the last four digits of a card number.

Legal requests for customer information (subpoenas, court orders, warrants) go to subpoenacompliancerequests@intellipop.co.

Redress: how to get help, and what to do if we get it wrong

• Call or text 801-851-1770. We answer 24 hours a day, 7 days a week, including holidays.
• Email support@intellipop.com.
• Check current network status on our outage page.
• Open a ticket from your account portal.

Calls may be recorded. See Privacy above for how recordings are handled.

If a service issue is not resolved, ask for it to be escalated. Our Service Level Agreement sets out the service credits available for an outage and how to claim one.

If you are not satisfied with how we handled something, you can file a complaint with the FCC at consumercomplaints.fcc.gov or with your state consumer protection office. On an open-access network you can also raise service issues with the network operator directly.

Related policies

Terms of Service · Acceptable Use Policy · Service Level Agreement · Privacy Policy · Managed Wi-Fi Terms

Learn about the terms used on the Broadband Facts label at the FCC’s Consumer Resource Center, fcc.gov/consumer.

This disclosure is published under 47 CFR 8.1(a). Last updated August 21, 2026. We update it when our practices change.

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